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Position Summary:

The Donor Services Officer (DSO) is our primary contact with all donors ensuring strong relationships, and our lead staff overseeing eTapestry, our organizations contacts and fundraising database. Working in consultation with our Executive Director, the DSO leads and implements annual giving campaigns (gifts up to $1,499) and provides support to Major Donor programs, cultivation and appreciation events.


Reports to the Executive Director.


Donor Services:

Serve as the key contact for our growing family of more than 400 donors

Manage and oversee eTapestry, our organizations contacts and fundraising database

Lead and implement annual giving (gifts up to $1,499) including, but not limited to: monthly giving, direct mail and electronic-based campaigns

Engage festival goers to become annual donors

Provide support to the Executive Director and Fund Development Committee with regards to Major Donor programs

Carry a small portfolio of existing Major Donors as assigned by the Executive Director

Provide logistical and donor service support at cultivation and appreciation events

Ensure donor stewardship and recognition is implemented, including timely tax receipting

Work collaboratively with staff team to facilitate fund raising, communications, data capture and reporting

In conjunction with senior staff, continue to develop and implement database protocols

Recruit, train, supervise, support and evaluate fundraising volunteers as required

General, Reporting:

Create and regularly revise a critical path required to carry out the work and fulfill the milestones as set out in the annual Fundraising Plan

Develop campaign targets and objectives in consultation with the Executive Director

Ensure the fundraising revenue targets from individuals are met and/or exceeded while department expenses are managed within approved budgets set in consultation with the Executive Director

Keep current with all Canada Revenue Agency (CRA) regulations and requirements

Prepare campaign reports, quarterly donor reports and other information requests

Attend and provide reports at monthly staff meetings

Participate in annual strategic planning processes and attend up to two board meetings per year

Keep accurate and easily accessible records of all work in order to ensure organizational continuity

Other duties as required